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Setting up the support tunnel

Setting up the support tunnel

In case of any issues with your environment, Apporto Support can troubleshoot by accessing your cluster through a support tunnel. To enable the support tunnel, follow the steps below.

  1. Return to https://[your_manager_node] in a browser window. Click on Support Tunnel to view the Support Tunnel Management screen.

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  1. The current status of the support tunnel on the manager node will display.

  2. If the tunnel is disabled, click Enable Support Tunnel.

  3. The tunnel will auto-disable after 48 hours. It can be re-enabled if needed by repeating the steps above.